At ELTON BIOLOGICAL MEDICINE INC, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your jewelry, we’re here to help.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging.
- Accompanied by the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: [email protected].
Non-returnable items
Several types of goods are exempt from being returned:
- Gift cards
- Downloadable software products
- Some health and personal care items
Contact Us
If you have any questions on how to return your item to us, contact us at [email protected].
